Terms & Conditions

These terms and conditions apply to orders placed with SweetSeconds. By placing an order, you agree to these terms.

1. Cake orders

All cakes are made to order. Product images are provided as examples of the style and design. Because cakes are handmade, small differences in decoration, colour and finish may occur.

2. Custom and personalised cakes

For custom or personalised cakes, please provide your requirements clearly when ordering. We may contact you to confirm design details, wording, colours, sizes or other information before the order is accepted.

3. Availability and lead time

Orders are subject to availability. Please allow sufficient notice for your chosen cake, particularly for custom designs and busy periods. If we cannot fulfil a requested order date, we will contact you.

4. Prices and payment

The price shown on the website applies to the product and options selected at the time of ordering. Any agreed additional charges for custom requirements or delivery will be communicated before the order is confirmed. Payment must be completed as requested for the order to be accepted.

5. Delivery

We currently offer cake delivery across Birmingham, Coventry, Wolverhampton and Dudley. Delivery availability depends on the delivery postcode, date and order. Please see our Delivery Information page for more details.

6. Changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible. Because cakes are made to order, our ability to accept changes or cancellations may depend on how far preparation has progressed and the date of delivery. We will confirm what options are available for your order.

7. Allergies and ingredients

Please tell us about any food allergies or intolerances before ordering. Please read our Allergen Information page and contact us before ordering if you need specific ingredient information.

8. Customer responsibilities

Please check your order details, delivery address, contact information and personalised wording before submitting your order. We are not responsible for errors in details supplied by the customer.

9. Problems with an order

If there is a problem with your order, please contact us as soon as reasonably possible after delivery and provide details of the issue. We will review the matter and work with you to find an appropriate resolution.

10. Contact

If you have questions about these terms or an order, please contact SweetSeconds.

Important: These terms are intended as general business terms and should be reviewed and adapted to your specific business arrangements and legal requirements before relying on them as a formal legal document.