FAQ

Frequently Asked Questions

How do I order a cake?

Browse our cakes, choose the design you like and follow the ordering options on the product page. If you have a specific cake idea or need help before ordering, contact SweetSeconds.

Do you make custom cakes?

Yes. We create handmade custom and personalised cakes for birthdays, celebrations and other special occasions. Please contact us with your ideas so we can discuss what you need.

Where do you deliver?

We currently offer cake delivery across Birmingham, Coventry, Wolverhampton and Dudley. Delivery availability can depend on your postcode and the date you need your cake. See our cake delivery information for more details.

Do you offer collection?

We currently offer delivery only. Collection may be added in the future.

How much notice do I need to give?

Our cakes are made to order, so please contact us as early as possible, especially for custom designs or busy dates. Availability depends on the cake and the date you need it.

Can I request a personalised cake?

Yes. Personalised designs, colours, names and other details can be discussed before ordering, depending on the cake design.

Can you cater for allergies?

Please tell us about any food allergies or intolerances before ordering. Read our Allergen Information page and contact us before ordering if you need specific ingredient information.

How can I contact you?

You can contact SweetSeconds through our Contact page or WhatsApp. We usually reply within 24 hours.